TERMS & CONDITIONS
Delivery & Shipping Information
Presently, Wine Country Lavender offers delivery within Australia, facilitated through Australia Post. During the checkout process, delivery charges are determined based on the recipient's location, and size and weight of the selected products making up the package. Delivery costs are incorporated into the total order amount, prior to completing the checkout process.
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Details provided are carried through the delivery process. Wine Country Lavender does not assume responsibility for any inaccuracies in the details provided, nor for instances of packages being misplaced or stolen subsequent to dispatch from Wine Country Lavender, and the allocation of a tracking number is provided. Typically, orders are dispatched within 2-3 business days, with estimated delivery durations ranging between 3 to 7 business days, depending upon the recipient's location.
Refund & Exchange Policy
At Wine Country Lavender, we pride ourselves on crafting premium-quality products using farm-grown lavender and the finest locally sourced ingredients. Each formulation is created in small, fresh batches, adhering to strict processes to uphold our commitment to excellence. Our products are carefully packaged to ensure safe delivery, maintaining the highest standards of quality and service. As artisans crafting handmade products with lavender and other botanical ingredients, minor variations in scent or texture may occur due to seasonal fluctuations.
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Given the nature of our products, we are unable to accept returns. Should you encounter any issues or concerns, we encourage you to promptly contact us via email for assistance. Please note that exchange or refund claims made, may be subject to refusal at the discretion of Wine Country Lavender. Your satisfaction is our utmost priority, and we are dedicated to ensuring your experience with Wine Country Lavender exceeds expectations.
Health, Medical & Safety Information
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We remind our customers to carefully assess their individual skin requirements prior to purchasing/using a Wine Country Lavender product. We strongly advise to read accompanying directions and recommendations provided with each product, and to conduct a small patch skin test before applying the product in its entirety. It is paramount to exercise caution and store our products in a safe place out of the reach of children and pets. Only culinary products are suitable for consumption, and all other products are for external use only.
Information provided by Wine Country Lavender and our range of products is not intended to diagnose, treat, cure, or prevent any medical condition. In all instances, we advocate seeking the advice of a qualified healthcare professional for appropriate guidance.
Security & Privacy
At Wine Country Lavender, customer data is solely used for order processing and to tailor your interaction with us to best suit your preferences. This information is handled using secure technology, facilitated by our trusted hosting and payment providers. We do not disclose or sell these details to any third parties.
Personal information shared with us is retained for the purpose of providing updates on Wine Country Lavender, exclusively to those who have subscribed to our services ("our mates"). Credit card details are not stored within our systems for added security. ‘Cookies’ may be in use for analytical purposes and assessing website traffic, and you retain the option to decline ‘cookies’ acceptance if preferred.